This is the new phone that I bought myself for my birthday. It is so much better than my old phone with a much better plan. It has a pretty decent camera and google maps etc. I was really excited about using it, but when I tried to swap my phone over, I got a message that the swap failed and to call 888-322-1122. If you want to be really frustrated by failed customer service call that number. First you get a never-ending automated options menu by Alex, who doesn't offer help swapping your phone as an option. Then they send you to talk with their customer service representative. But since all they are so busy, they thank you for your patience and blare Pakistani techno trash in your ear for 10 or 20 minutes. When you finally get to talk with the representative, they introduce themselves as Eric or Alice. How many Pakistanis do you think have perfectly Americanized names? They are genuinely friendly and empathetic with your problem, but they have no power to fix it. They tell you that they are having a service upgrade and to call back later. Then they tell you it can be 24-72 hours. Funny thing is when you go to their website there is no mention of a service upgrade that is disrupting some services. Oh, and for me it's been 4 days that this mess is going on, and that is way over 72 hours. I would highly recommend that you not consider Virgin Mobile as a cellular provider. They won't be responsive if you have a problem.
Sunday, August 29, 2010
Virgin Mobile Service Sucks
This is the new phone that I bought myself for my birthday. It is so much better than my old phone with a much better plan. It has a pretty decent camera and google maps etc. I was really excited about using it, but when I tried to swap my phone over, I got a message that the swap failed and to call 888-322-1122. If you want to be really frustrated by failed customer service call that number. First you get a never-ending automated options menu by Alex, who doesn't offer help swapping your phone as an option. Then they send you to talk with their customer service representative. But since all they are so busy, they thank you for your patience and blare Pakistani techno trash in your ear for 10 or 20 minutes. When you finally get to talk with the representative, they introduce themselves as Eric or Alice. How many Pakistanis do you think have perfectly Americanized names? They are genuinely friendly and empathetic with your problem, but they have no power to fix it. They tell you that they are having a service upgrade and to call back later. Then they tell you it can be 24-72 hours. Funny thing is when you go to their website there is no mention of a service upgrade that is disrupting some services. Oh, and for me it's been 4 days that this mess is going on, and that is way over 72 hours. I would highly recommend that you not consider Virgin Mobile as a cellular provider. They won't be responsive if you have a problem.
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Virgin Mobil does need to step it up in the customer care department. They are horrible for customer care. You also have to watch out for sneaky ways they put things in plans, as you may end up paying a lot and not realizing why. They don't have good range either. A lot of non-service areas.
That said, they probably are one of the cheapest service providers you can find. (If you watch the fine print.) Funny how all the cell phones now are jacking up their prices to match the land line prices, we all dumped for something more affordable.
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